Videos to help you with your LumiDock

Videos to help you with your LumiDock

Videos to help you with your LumiDock

Frequently asked Questions


Do our products come with a Warranty?

We provide a one year warranty that all of our products will be free from defects in materials and manufacturing, under normal use and proper handling. Please contact if you have questions regarding this warranty.

What is the typical turnaround time?

All orders take about 1-2 business days to process, and then an additional 2-6 business days for shipping within the US / 6-12 business days for shipping to Canada.

Are batteries required?

Absolutely not. Our products draw power directly from the outlet.

Warranty and Notices


What this Limited Warranty Covers and For How Long:

SnapPower warrants that the product accompanied by this limited warranty is free from manufacturing defects in materials and workmanship for a period of one (1) year from the date of original purchase as shown on your invoice or sales receipt. This warranty is only extended to the original consumer purchaser of the product.

Disclaimer of Implied Warranties Beyond the Limited Warranty Period:

The limited warranty period of one (1) year also applies to any implied warranties that may exist under applicable law, including the implied warranties of merchantability and fitness for a particular purpose. There are no warranties that extend beyond the description on the face hereof. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

What this Limited Warranty does not Cover:

This limited warranty does not apply to defects resulting from (1) overloading, misuse, abuse, alteration, accident, neglect, improper maintenance or handling, or normal wear and tear; (2) improper installation; (3) installation in an improper environment; and (4) any use that is not under normal operating conditions or not in accordance with any product packaging, warnings, or instructions for use.

What SnapPower will do:

If you believe the product is defective, please return it to SnapPower in the manner described below within the limited warranty period of one (1) year from the date of purchase. If SnapPower determines there is a defect covered by this limited warranty, SnapPower will, at its option, repair or replace the product or components of the product. This limited warranty extends to repaired and replacement products and components only through the end of the original limited warranty period.

Limitations of Remedies under this Limited Warranty:

The remedies provided herein are the exclusive remedies under this limited warranty, whether based on contract, tort or otherwise. In no event will SnapPower or any of its retailers, dealers, distributors or resellers be liable for incidental, indirect, special or consequential damages relating to the product (including any repaired or replacement product or component), its use, or its installation, including without limitation damage to, or loss of use of, any equipment, lost sales or profits or delay or failure to perform this warranty obligation. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

How State Law Applies:

This limited warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

What You Must do to Get Coverage Under this Limited Warranty:

To make a claim under this limited warranty you must first contact SnapPower within the limited warranty period. Please write to: 426 E. 1750 N. Unit D. Vineyard, UT 84059, or email You must provide proof of purchase in the form of your original sales receipt in order to obtain limited warranty coverage. SnapPower will perform the warranty obligations, if any, within [60 days] of the Owner’s submission of the warranty claim.

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