* * * 50k+ 5-STAR REVIEWS! * * *

SnapPower Support

Breathe easy with our helpful list of frequently asked questions

and support resources and media

  • General FAQ's
  • Product Type

General Questions

Do your products come with a Warranty?

We provide a one year warranty that all of our products will be free from defects in materials and manufacturing, under normal use and proper handling. Review our full warranty details here.

What about returns, exchanges and/or refunds?

To start a return or exchange, or begin troubleshooting, click here.


Returns/Exchanges:
To be eligible for a Return/Exchange, your item(s) must be in the same condition that you received it and must be in the original packaging and include all components. 


Refunds (if applicable):
You have 30 calendar days to return an item(s) from the date you received it for a refund. Once we receive your item(s), we will inspect it and notify you that we have received your returned item(s). We will immediately notify you on the status of your refund after inspecting the item(s). If your return is approved, we will initiate a refund to your credit card (or original method of payment). If you receive a refund, the cost of shipping will be deducted from your refund. Restocking fees may apply. You will receive the credit within 7-14 business days, depending on your card issuer's policies. We stand behind our products and always do our best to take care of our customers. If your order exceeds the 30 days, you may be eligible for an exchange. 


Shipping:
You will be responsible for paying for your own shipping costs for returning your item(s) unless you purchased our Unlimited Returns coverage. Original shipping costs are non-­refundable.


To start a return or exchange, or begin troubleshooting, click here.

How much does shipping cost?

In addition to carrier-calculated rates, we currently offer a flat rate economy shipping option on most orders within the continental US. The rate ranges from $3.99 to $13.99 depending on the weight of the package. While we try to make it available to everyone, the carriers have size, weight, and location limitations that exclude certain shipments. If your order and shipping details qualify for a flat rate economy shipping service, you will see that as one of the shipping method options at checkout.

How long will my order take to arrive?

All orders take about 1-2 business days to process, and then an additional 2-6 business days for shipping within the US, or 6-12 business days for shipping to Canada. Delivery times are only estimates and may vary as we offer several shipping options through multiple carriers.

Which countries do you ship to?

We currently ship to the U.S., Canada, and Mexico.

Will I pay duty fees if I am international?

Customs and duties are fees applied to imported goods or products into your country. Unfortunately, we have no control over these charges and cannot predict if they will be charged or not. Likewise, if they are charged we have no control over the amount that is collected. There are some cases when duties fees are not collected at all.When ordering from SnapPower, you are responsible for these fees as well as assuring that you can lawfully import them into your country.

Are batteries required?

Absolutely not. Our products draw power directly from the outlet.

What if my outlets are horizontal?

Good news, SnapPower has launched a Horizontal GuideLight with the LEDs located on the long side of the cover plate. Also, our other outlet products can be installed horizontally and work just fine as well if you want directional light from the side; just make sure to install where the bottom of our plate lines up with the ground side of the outlet. We have many customers who have done this and love it!

Are your products available in stores?

Yes! SnapPower products can be found at select locations of Ace Hardware, Do It Best, Orgill, Best Buy, and Lumalex, and will soon launch on Build.com and Lowes.com as well. This list will continue to grow as we add new distribution partners.

Can I resell SnapPower’s products online or in retail locations?

SnapPower does not allow any third parties to resell our products online or in retail without written authorization. This would be a violation of our terms of service. If you have a brick & mortar store and are interested in partnering with us, please submit a request for our Partner Program here.

What color temperature are the LEDs in our lighting products?

The LED lights in our lighting products are a neutral white temperature. Approximately 4,000 Kelvins.

Which electrical receptacles are SnapPower products compatible with?

SnapPower products are for 120V outlets and light switches only. They are NOT for use with:Non-standard outlets/switches controlled by a switch outlets with split circuits (outlets the breakout tab removed).

Are SnapPower products ETL listed?

Yes! The SnapPower products are designed to the highest standards of safety, and are ETL listed in the US and Canada.

  • OUTLETS
  • SWITCHLIGHT
  • LOCK
  • SMART HOME
  • ACCESSORIES
  • CLEARANCE

OUTLETS

  • Instruction Manuals
  • Video Install
  • Frequently Asked Questions

GuideLight 2

GuideLight 2 PLUS

Horizontal

MotionLight

StormLight

ColorLight

SafeLight

SafePlate

Do GuideLights work with GFCI outlets?

Yes, our GuideLight 2 Plus is compatible with GFCI outlets. Make sure you choose the GFCI "style" at checkout for our outlets with the Test and Reset buttons!

How long will the LEDs in the GuideLight last?

The GuideLight will last for up to 25 years before the LEDs begin to dim.

How much does it cost to operate a GuideLight?

The GuideLight costs around 10 cents a year to power (depending on your local cost of power).

How does the GuideLight turn on and off?

The GuideLights include a light sensor that turn the LEDs On/Off automatically. They should be at full brightness when the room is completely dark and slowly dim as the room gets lighter. 


 Our GuideLight 2 PLUS version also includes a switch that allows you to adjust the brightness between Bright, Dim and Off settings. 

Is the GuideLight ETL listed?

Yes! The GuideLight has been designed to the highest standards of safety, and is ETL listed in the US and Canada.

SWITCHLIGHTS

  • Instruction Manuals
  • Video Install
  • Frequently Asked Questions

SwitchLight

3-Way Switches

Double Gang Switches

Triple Gang Switches

Which light switches are the SwitchLights compatible with?

There are likely 2 types of light switches in your home, and we have a SwitchLight for both! 


1. Single gang, single pole switches. This means that the SwitchLight installs over a single light switch, and that the SwitchLight will work in areas where one light switch controls the overhead lights. These are typically found in bathrooms and small rooms, where one switch controls the overhead lights.  Our SwitchLight is perfect for those.


2. 3-way switches. These are the areas where 2 or more switches control one set of overhead lights. These are typically found in hallways and larger bedrooms & bathrooms. Our SwitchLight for 3-way switches is perfect for those.


Please note that areas with two light switches controlling the same overhead lights (like a hallway) sometimes have the light switches installed upside down (with the screw terminals on the left hand side of the light switch instead of the right hand side). If this is the case, the light switch will need to be turned around so that the screw terminals are on the right hand side of the switch before the SwitchLight is installed.

Will the SwitchLight work in a location where the overhead lights are controlled by two or more different switches?

Yes! We now how The SwitchLight for 3-way Switches. This product is compatible in areas where 2 or more switches control the over head lights.

Will the SwitchLight work on a dimmer switch, motion sensing light switch or a smart light switch?

No, the SwitchLight only works with standard toggle and decor light switches. The SwitchLight will not work on dimmers, motion sensing, or smart light switches because they do not have the required screw terminals for the SwitchLight to draw power from.

Is the SwitchLight ETL listed?

Yes! The SwitchLight has been designed to the highest standards of safety, and is ETL listed in the US and Canada.

How much energy does the SwitchLight use?

The SnapPower SwitchLight is designed to be energy efficient, and uses less than 10 cents of energy for the entire year.

Will the SwitchLight work upside-down (with lights pointed up)?

The SwitchLight is designed to pull power from the screws on the right hand side of the light switch, which means the SwitchLight will install with the lights pointing down. If you want the SwitchLight to install with the lights pointing up, you will need to turn off the power and turn your light switch around so that the screws are on the left hand side of the light switch.

Does the SwitchLight work on dimmer switches.

No. The SwitchLight works on standard Toggle or Rocker light switches.

30 Days Money Back Guarantee

We offer a 30-day guarantee to eliminate your foot pain! We fully stand behind our product and believe we have the best product in the industry. All of our products have a 1 year warranty, and if you don't like it 100%, you can contact us and we'll find a solution.

Still need help?

Returns, exchanges & troubleshooting: CLICK HERE 


Everything else: support@snappower.com

Claim Your Prize Spinner icon