My Guidelight isn’t installing over my outlet

So you are having difficulty getting your Guidelight to fit over your outlet?  Below you will find a step by step guide to help you get your Guidelight working properly.  Before we get started let’s quickly review how the SnapRays Guidelight works and where it gets its power from.  Once you know this, you should be able to get your Guidelight installed and working in no time.

ALWAYS TURN OFF THE POWER AT THE CIRCUIT BREAKER AND TEST THAT THE POWER IS OFF BEFORE WORKING AROUND OUTLETS.

How the SnapRays Guidelight works

The SnapRays Guidelight is designed to be installed over standard duplex or décor outlets with side screw terminals.  These screw terminals are where the Guidelight gets its power from.

The Guidelight is equipped with two insulated power prongs located on the back side of the Guidelight.  Both power prongs are equipped with a conductive rivet designed to make contact with the screw terminals in order to pull power from the outlet.

As the user installs the Guidelight over the outlet, the “Power Prongs” on the back side of the Guidelight slide inside the electrical box and around the outlet receptacle, making contact with the screw terminals located on both sides of the outlet.   Both rivets need to make contact with the screw terminals on the outlet in order for the Guidelight to work properly.

There must be a clear path and enough room between the box and the outlet screws in order for the Guidelight to install properly.

NOW THAT YOU UNDERSTAND HOW THE GUIDELIGHT WORKS, LET’S GET STARTED WITH THE TROUBLESHOOTING PROCESS.

STEP 1: CHECK THAT YOU ARE INSTALLING OVER A COMPATIBLE OUTLET

Remember, the Guidelight is only compatible with the standard duplex or décor outlet with side screw terminals regardless of the manufacturer or year (These types of outlets make up the vast majority of outlets in North American homes).  If you are attempting to install your Guidelight over any other type of outlet it will not work.

Here are two examples of what the standard duplex and décor outlets look like:

EXAMPLES OF NON-COMPATIBLE OUTLETS

Here a few examples of non-compatible outlets.  Your Guidelight will not work if you are attempting to install over these outlets.

STEP 2: CHECK FOR INTERNAL OBSTRUCTIONS

If you have gotten this far and your Guidelight is still not working, it may be that something inside of the electrical box is interfering with the connection between the prongs and the screw terminals. Remember that in order for the Guidelight to work properly it must be making proper contact with the screw terminals located on both sides of the outlet.  Turn off power to the outlet before proceeding with any part of step 5.

With all the outlets out there being installed by different people in varying situations there is a variety of things that could be interfering with the connection between the prongs and the screw terminals. Because of this, each situation will be unique to the individual user.  However, with this in mind lets discuss 4 possible reasons that may be causing this interference.

A) SHEET ROCK OR SHEET ROCKING MUD

Sheet rock or sheet rocking mud may partially or completely cover the outlet box.  This can prevent the prongs from passing around the outlet and making contact with the screw terminals.  Most of the time this can be solved by carefully installing the Guidelight and manuevering the prongs between the sheetrock and outlet.  Be sure that the prongs enter inside the outlet box.

B) WIRES IN THE WAY

A situation you may encounter when installing your Guidelight is electrical wiring obstructing the path between the screw terminals and prongs. The wires will need to be moved away from the screw terminals in order for the Guidelight to work. If you are unsure of how to do this properly or are uncomfortable doing so please consult an electrician.

C) RECESSED ELECTRICAL BOX

A recessed outlet box occurs when the outlet has been installed further outside of the outlet box than normal.  In this situation the prongs on your Guidelight may pass around the outlet and get caught on the outlet box or go outside of the box altogether.  This will prevent the prongs from making proper electrical contact with the screw terminals on the outlet.

If the prongs are getting caught on the electrical box or going outside the electrical box, it can be identified by turning the power off to the outlet, removing the Guidelight, and examining the prongs. If they are bent further outward than normal, chances are they are getting caught on the box.  In order to better ensure that the prongs enter inside the outlet box, re-install the Guidelight over the outlet yoke at the top or bottom of the outlet and then slide the Guidelight up or down the outlet into place.  See below for pictures on how to do this.

D) SCREW TERMINALS ALL THE WAY OUT

In some installations the side screw terminals may be all the way out and catch the ends of the prongs.

This is an easy fix.  Simply maneuver the prongs around the screws during installation.

THANKS SO MUCH FOR TAKING THE TIME TO LOOK OVER OUR TROUBLESHOOTING PAGE! IF YOU ARE STILL HAVING TROUBLE, PLEASE REACH OUT TO US DIRECTLY AT SUPPORT@SNAPPOWER.COM.