Frequently Asked Questions
Have a question? We have answers! If you don’t find your answer here, feel free to reach out to us at firstname.lastname@example.org.
What outlets are compatible with the Guidelight?
The Guidelight is compatible with standard Duplex and Décor outlets.
Is the Guidelight compatible with GFCI outlets (outlets with test/reset buttons)?
At this time, the Guidelights are not compatible with GFCI outlets. GFCI outlets can be identified by the test and reset buttons between the plugs.
Are the Guidelights UL and CUL approved?
Yes, they are approved in the U.S. and Canada.
How long will the LEDs in the Guidelight last?
A long time. The Guidelight will last for 25+ years before the LEDs begin to dim.
Are batteries required?
Absolutely not. The Guidelight draws power directly from the outlet.
How much does it cost to operate a Guidelight?
The Guidelight costs around 10 cents a year to power (depending on your local cost of power).
How bright is the Guidelight?
The Guidelight measures around 3 lumens, which is similar to the nightlights on the market today.
Does the Guidelight work with light switches?
At this time, the SnapRays Guidelight is not compatible with light switches. Stay tuned…
What if my outlets are horizontal?
No problem! The Guidelights will install horizontally and work just fine.
What orientation can the Guidelight be installed in?
The SnapRays Guidelight is designed to be installed with the LEDs facing the same direction as the ground prongs on the outlet. For example: If the ground prongs on the outlet are facing down, the Guidelight will need to be installed with the lights facing down. If the ground prongs are facing up, then the Guidelight will need to be installed with the lights facing up.
What countries do you ship to?
We currently ship to the U.S., Canada and Mexico.
Are the Guidelights available in stores?
The Guidelights are currently only available on our website.
I haven’t received my Guidelight yet. What should I do?
If you haven’t received your Guidelights yet, please contact our Customer Service Team at email@example.com and they will be happy to take care of you!